Frequently Asked Questions - fanstailgate.com redesign 2013

January 22, 2013 

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Cubes with Question Marks

PORCOREX — Getty Images/iStockphoto

Question: Why change?

A: Our main goal for the new redesign has been to make the site easier to use and less cluttered, while still providing all the information you expect to find. You should immediately notice that the speed of the site has improved.

Q: Am I going to get used to this only to have you change it again?

A: This is the first version of our new site, and we do expect to add features and enhancements in the weeks and months ahead. But the look of the site will basically remain the same.

Q: Will I need to register again?

A: No. Your existing username and password have been carried over to the new site.

Q: I can't find something because it's not where I'm used to seeing it. What do I do?

A: Go to the search window at the top of any page, and type in a key word for what you're looking for; it should appear in a listing of content with that key word in it. The search window is a great way to find content on our site.

Q. What are the primary sections of this new site?

A: As listed in the blue bar near the top, our primary sections are ACC, SEC, CUSA and Contact Us.

Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?

A: Yes, they should. We did remove some redundant sections, so if you have a problem finding something, please check our Site Map, linked from the bottom of all the pages.

Q: I can't find what I am looking for, what do I do?

A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. You can also click on the Site Map in the line of links at the bottom of each page. The site map is a complete list of sections and pages on the site.

Q: I can click a Facebook "like" button on other sites, what about here?

A: Yes. When you are on a photo gallery or a photo, a Facebook "recommend" button is located just above the row of thumbnail images for that gallery. You can click there to "like" the story.

You can reach our Facebook and Twitter pages by clicking on the icons in the right column on our homepage, or by clicking on the Facebook link under the "Stay Connected" bar at the bottom of pages on the site.

Q: I'm using an older browser. Will that make a difference in what the site looks like to me?

A: You'll have the best experience on our site by using Firefox 3.6 and above, Internet Explorer 8 and above, Chrome and Safari 4 and above.

Q: How do I make a suggestion, offer a comment or ask a question about the new site?

A: Please go to our Customer Support page, linked from the top of all our pages, and give us your feedback using the form we have posted there.